Refund policy

At Authentic Hub, customer satisfaction is important to us. We offer a 30-day return policy from the date of delivery, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return:

• The item must be returned within 30 days of delivery

• The item must be in pristine, original condition

• The item must not be used, worn, damaged, altered, or tampered with

• All original packaging, certificates of authenticity (COA), holograms, tags, and labels must be intact and unremoved

⚠️ Important:
Any item showing signs of tampering, damage, alteration, or removal of authentication elements will not be accepted for return.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or refunded:

• Autographed or signed memorabilia

• Limited edition or personalized items

• Items with removed or damaged COA, hologram, or serial numbering

• Items marked as Final Sale

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection

• Approved refunds will be processed to the original payment method

• Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider

• Shipping fees are non-refundable, unless the return is due to an error on our part

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped

• We recommend using a tracked and insured shipping service

How to Initiate a Return

To request a return, please contact us at:
📧 support@authentichub.ae
Include your order number and reason for return.